Job Description
Job Purpose:
Control, manage and support day to day Network Operations to ensure that the Glass Ball of Customer Experience does not fall, delivering Operational excellence and +1 Network Experience.
Control, manage and support day to day Network Operations to ensure that the Glass Ball of Customer Experience does not fall, delivering Operational excellence and +1 Network Experience.
- Day to day management of all Network Operations & Maintenance of Strategic Partners (SPs) to deliver optimal availability and perpetual quality service delivery to customers
- Spares management to ensure availability of both critical and non critical spares
- Support the Operational Interface to both internal and external stakeholders especially Commercial, Customer Service Delivery and IT teams
- Prepare and manage the annual operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Ghana and ensure key focus on recurring operating expenditure
- Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SPs
- Ensure that all activities of Operations and Maintenance adhere to corresponding regulatory requirements in daily operations
- Ensure all processes are in place for effective management of Partners
- identify processes that will continually improve efficiency of delivery of Key Performance Indicators
Required Skills or Experience
- Bachelor of Electrical / Electronic Engineering or Telecoms Engineering
- Masters Degree in Engineering will be an added advantage
- Sound knowledge of Mobile Network O&M
- 5 years of varied experience in operations and maintenance in the Telecom industry
- With at least 2 years of senior experience in an area of network operations
- Ability to innovative and deliver value to business
- Excellent verbal and written communication skills
- Analytical, Strategic negotiation skills and Presentation skills
How To Apply
Qualified candidates should email their resume or CV, quoting the respective references in the subject of the email to: resourcing.gh@gh.africaairtel.com
